Chefatron uses Stripe Express to help process vendor payments and payouts. This guide explains how vendor payments may work, what vendors should expect, and what vendors remain responsible for managing on their own.
Chefatron provides marketplace tools, checkout access, and vendor payment connections, but vendors are responsible for understanding their own payout records, taxes, refunds, business records, and compliance obligations.
How Vendor Payments Work
When a customer purchases from a vendor through Chefatron’s checkout process, the payment may be processed through Stripe. Stripe helps process the customer payment and supports vendor payouts through Stripe Express.
Chefatron may collect a platform commission or fee from vendor sales. Chefatron’s current standard platform commission is 5% of vendor sales, unless otherwise stated.
Vendors are also responsible for applicable Stripe or payment processing fees, unless Chefatron states otherwise. These processing fees are separate from Chefatron’s platform commission.
Fees, commission rates, payment processing fees, payout timing, and related payment terms may change over time. Vendors should review current platform information before listing products or services.
Example
For example, if a vendor sells an item for $20.00, Chefatron’s current 5% platform commission would be $1.00.
Stripe or another payment provider may also deduct payment processing fees. The vendor payout may be reduced by both Chefatron’s platform commission and applicable payment processing fees.
Sales tax, when collected, is handled separately from vendor earnings and may not be treated as vendor income.
Stripe Express
Approved vendors may be required to connect a Stripe Express account before they can receive payouts through Chefatron.
Stripe Express may ask vendors to provide identity, business, bank, tax, or verification information. This information is handled through Stripe’s onboarding process and may be required before payouts are available.
Vendors are responsible for reviewing and maintaining their Stripe Express account, payout information, bank information, verification status, and related payment records.
Payout Timing
Payout timing may vary depending on Stripe’s requirements, the vendor’s account status, bank processing times, verification requirements, payment holds, refunds, disputes, chargebacks, reserves, or other factors.
Chefatron does not control every Stripe payout timing decision. Vendors should review their Stripe Express dashboard for payout-related information.
Incomplete Stripe onboarding, failed verification, bank account issues, disputes, or payment provider restrictions may delay or prevent payouts.
Vendor Dashboard and Order Records
Vendors may be able to view order activity, customer order details, sales records, payout-related information, and other business activity through their Chefatron vendor dashboard.
These records can help vendors stay organized and track their business activity, but vendors should maintain their own records as well.
Vendors should regularly review and save their order records, payout information, refund records, customer communications, and expense records.
Sales Records and Tax Tracking
Chefatron may collect applicable sales tax on taxable paid transactions completed through the website where required by law.
Chefatron may provide access to order history, sales activity, and Stripe Express payout information. These tools may help vendors prepare and maintain their own records.
Vendors are responsible for tracking their own income, expenses, taxes, licenses, permits, filings, and business records.
If a vendor completes a sale, service, swap, barter, or arrangement outside of Chefatron’s paid checkout process, the vendor is responsible for any applicable tax obligations related to that transaction.
Chefatron does not provide tax, legal, accounting, insurance, or licensing advice. Vendors should contact a qualified tax, legal, or business professional if they have questions about their obligations.
Refunds and Payment Disputes
Refunds are generally handled by the vendor. If a customer has an issue with an order, the customer should first contact the vendor directly to request a resolution.
Chefatron may review refund-related complaints, but Chefatron does not automatically guarantee refunds for every vendor purchase.
Payment disputes, chargebacks, refund processing, payment holds, or related payment issues may involve Stripe, the customer’s bank, the vendor, and Chefatron depending on the situation.
Refunds, chargebacks, or disputes may affect vendor payouts, vendor balances, platform records, or Stripe account status.
Vendor Responsibilities
Vendors are responsible for:
- Providing accurate listings
- Setting accurate prices and availability
- Fulfilling orders
- Communicating with customers
- Handling customer service
- Reviewing payout information
- Tracking income and expenses
- Maintaining business records
- Paying applicable taxes
- Following licensing and permit requirements
- Complying with food safety and labeling rules when applicable
- Managing refunds and order concerns related to their listings
- Keeping Stripe Express and payout information current
Off-Platform Payments
Vendors are encouraged to use Chefatron’s official checkout process when accepting vendor sales through the platform.
If a vendor or customer chooses to arrange payment outside Chefatron, such as cash, payment apps, private messages, or other off-platform methods, Chefatron may have limited ability to review, track, or assist with payment disputes.
Off-platform payments may also make it harder for vendors to maintain complete sales, tax, refund, and customer records.
If a vendor completes an off-platform taxable sale, service, swap, barter, or other arrangement, the vendor is responsible for any applicable tax, licensing, recordkeeping, refund, and legal obligations related to that transaction.
Keeping Records
Vendors should regularly review and save their order records, payout information, refund records, customer communications, and expense records.
Good records can help vendors understand their sales activity, prepare for tax filing, respond to customer issues, and manage their business more professionally.
Vendors should not rely only on Chefatron, Stripe, or any third-party platform to maintain all records needed for their business.
Questions About Payouts
If a vendor has questions about a specific payout, bank account, verification requirement, or Stripe Express account issue, they may need to review their Stripe Express dashboard or contact Stripe support.
If the issue appears related to a Chefatron order, vendor dashboard, commission, platform setting, or order record, vendors may contact Chefatron for help.
Contact Chefatron
For questions about vendor payments, payouts, or this guide, please contact Chefatron below.